Digital Support Technician Apprenticeship Level 3

Salary: £16,100

Location: Birmingham or Bristol

Closes on: 4 March 2024 at 12:00pm

Programme start date: September 2024

Discover how we provide vital technical support to help keep our roads operating safely and smoothly.

What you'll be doing

As an apprentice Digital Support Technician, you’ll join our Digital Services directorate, helping users to get the best from the operational technologies, software and communications that we rely on to keep the road network running.


Working with experienced specialists in our Operational Technology team, you’ll help provide local and remote technical support to colleagues working at our roadside sites, which include our regional operations centres (ROCs) and outstations.


You’ll learn all about the operational technology and equipment that sits ‘behind the scenes’ in our control rooms and how we support our front-line operational staff to use it effectively. You’ll also discover how we provide technical support and co-ordination on key national infrastructure projects such as HS2.


On your learning programme, you’ll complete a Level 3 qualification, which is aligned with BCS the Chartered Institute for IT Register for IT Technicians (RITTech) and opens the door to many digital and IT career opportunities.

Find out more about the skills and knowledge criteria you’ll work towards on this apprenticeship.

What you'll get in return

By combining working and learning, you’ll gain valuable hands-on experience and pave the way for a bright future with us. We’ll support your development every step of the way and you’ll enjoy the chance to shape your future with personalised development plans and career guidance.

You’ll have:

  • A dedicated line manager, job mentors and a skills coach to provide encouragement, direction and career planning support
  • Flexible working arrangements and time away from your role for your studies
  • Opportunities to connect and network with other apprentices as part of our Early Talent community

As well as a competitive salary, you’ll also have access to a fantastic employee benefits package. Find out more about the benefits we offer at National Highways.

What you’ll need to succeed 

It takes all kinds of people to keep our organisation (and roads) moving. Whatever your age, whatever your background, an apprenticeship is just the start of a long, fulfilling career with us.

If you can show that you’ve got what we see in our apprentices every day, you’ll be a great match. You’ll have:

  • The ability to work effectively with others in a team
  • The ability to work to timescales, understanding when and how to prioritise
  • The ability to give and receive information effectively
  • The ability to write clearly and concisely
  • A desire and passion to grow your career at National Highways

You’ll also need to have these essential qualifications:

  • Minimum of five GCSEs (including English and maths, at grade C/grade 4 or above)

Plus, ONE of the following:

  • A Level 2 qualification (GCSE, apprenticeship or BTEC) in a related subject
  • Relevant equivalent experience

Please note. Due to prior learning requirements on this apprenticeship, we will be unable to accept your application if you already hold a qualification at Level 3 or higher in a similar subject.

 It is key to know all offers to onto our apprenticeships are subject to satisfactory completion of our pre-employment checks. This includes a Right to Work check, reference check and a DBS criminal record check.

About us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion in what you do, work effectively in a team and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

And finally 

Please complete your application as soon as possible, as we may close to new applications earlier than the current closing date.